FAQ

  • What services does ProMac Exterior Cleaning offer?

    We provide a comprehensive range of professional cleaning services for both residential and commercial properties. Our main services include:

    High-Pressure Jet Washing for driveways, patios, and block paving.

    Soft Washing for delicate surfaces like house render, brickwork, and cladding.

    Gutter, Fascia, and Soffit Cleaning.

    Exterior House Washing.

  • What areas do you cover?

    We are based in Sunderland and proudly serve the city and its surrounding areas. If you are unsure whether we cover your location, please contact us with your postcode.

  • Can you remove tough stains like oil, moss, or algae?

    Yes. We use professional-grade equipment and specialised cleaning solutions to effectively treat and remove a wide variety of common exterior stains, including moss, algae (including red and green), lichen, oil spots, and general grime.

  • Do I need to be at home during the cleaning?

    Not necessarily. As long as we have access to the area that needs cleaning and a working outdoor water tap, you do not need to be present. We ask that you ensure all windows and doors are securely closed and that pets are kept safely inside.

  • How long does a typical cleaning job take?

    The duration depends on the size of the area and the level of cleaning required. For example, a standard driveway and patio can often be completed within a few hours. We will provide a time estimate along with your quote.

  • Is the cleaning process safe for my plants and pets?

    Absolutely. The safety of your property and its surroundings is our top priority. We take all necessary precautions to protect your garden, plants, and pets from our work, including pre-wetting vegetation and using appropriate, biodegradable cleaning solutions where possible.